Shipping policy

Shipping & Handling Policy

Effective Date: October 28, 2026
Last Updated: October 28, 2026

Thank you for shopping with Torivano. This Shipping & Handling Policy explains how orders placed through torivano.com are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed within 2–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

2. Estimated Delivery Time

After your order has been processed and shipped, estimated standard delivery is generally:

7–20 business days

Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, weather conditions, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs, where applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

Delivery destination
Shipping method
Package size or weight
Other applicable shipping conditions

The shipping fee shown at checkout will apply to your order.

4. Shipping Destinations

Available shipping destinations are determined by the delivery options displayed during checkout.

If your destination cannot be selected or no shipping option is available, we may currently be unable to deliver to that location.

5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow approximately 24–72 hours after shipment for tracking information to become active in the carrier’s system.

You may use the tracking number provided in your shipping confirmation to monitor the progress of your shipment.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping details before completing checkout.

If you notice an error after placing an order, contact us as soon as possible at:

servicetorivano@outlook.com

We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

7. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:

Customs clearance
Carrier delays
Severe weather
Public holidays
Transportation disruptions
High-volume shipping periods
Government or regulatory actions

We appreciate your patience in such circumstances and will provide reasonable assistance where possible.

8. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.

Unless otherwise stated during checkout, such charges may be the responsibility of the recipient where permitted by applicable law.

9. Lost or Damaged Shipments

If your shipment appears to be lost, significantly delayed, or damaged during transit, please contact us at:

servicetorivano@outlook.com

Please provide:

Your order number
Tracking number, if available
A description of the issue
Photographs where relevant

We will review the situation and provide reasonable assistance.

10. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please first:

Check around the delivery location
Ask household members or neighbors where appropriate
Contact the local carrier
Allow additional time in case the delivery status was updated early

If you are still unable to locate your package, please contact our customer service team.

11. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

12. Incorrect or Incomplete Addresses

Torivano is not responsible for delivery delays or unsuccessful deliveries caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Additional shipping costs resulting from an incorrect address may be the responsibility of the customer.