Refund policy

Refund & Return Policy

Effective Date: October 28, 2026
Last Updated: October 28, 2026

At Torivano, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions and procedures for returning eligible products purchased through torivano.com.

1. Return Window

Eligible items may be returned within 30 calendar days after delivery.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the item must generally be:

  • Unused and unworn

  • Unwashed

  • Undamaged

  • In its original condition

  • Returned with original tags and packaging, where applicable

  • Accompanied by proof of purchase or the relevant order number

Items showing signs of wear, washing, alteration, misuse, or customer-caused damage may not qualify for a return.

3. How to Request a Return

Before returning an item, please contact our customer service team at:

Email: servicetorivano@outlook.com

Please provide:

  • Your order number

  • The email address used when placing the order

  • The item you wish to return

  • The reason for the return

  • Clear photos if the item is damaged, defective, or incorrect

Once your return request has been reviewed, we will provide the appropriate return instructions and return address.

Please do not send a return without contacting us first.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, personal preference, or other reasons not caused by Torivano, the customer is generally responsible for return shipping costs.

If you receive a verified damaged, defective, or incorrect item, please contact us promptly. We will provide an appropriate solution in accordance with applicable law.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

After reviewing the request, we may provide a replacement, refund, or other appropriate remedy.

6. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items missing original tags where tags were supplied

  • Final-sale products clearly marked as non-returnable before purchase

  • Products that cannot be returned for hygiene reasons after opening or use

Nothing in this section limits any mandatory consumer rights provided by applicable law.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method.

Please note that banks, card issuers, and payment providers may require additional processing time before the refund appears in your account.

8. Original Shipping Charges

Original shipping charges are generally non-refundable unless the return results from our error or otherwise required by applicable law.

9. Exchanges

If you would like to exchange an item, please contact us at:

servicetorivano@outlook.com

Exchanges are subject to product availability and cannot always be guaranteed.

10. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

11. Refund Processing Time

After an approved refund has been issued, the time required for the funds to appear in your account depends on your bank or payment provider.

Processing times may vary and are outside our direct control.

12. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any mandatory rights available to consumers under applicable law.

13. Contact Us

If you have questions about a return, exchange, or refund, please contact us:

Brand: Torivano
Website: torivano.com
Email: servicetorivano@outlook.com

For returns, please contact us before sending any item so that we can provide the correct return instructions and return address.